TermsThe short version
- Term
- Month to month. No minimum term, cancel any time.
- Cancellation
- Takes effect at the end of the current billing month. No partial-month refunds.
- Onboarding
- $500 one-time. The first month is the heaviest — access to everything, the baseline audit, and 50+ business listings built, corrected, and verified.
- Annual prepay
- Saves 10%.
- Guarantee
- 60 days: if after two full reports you don't think the work is real, I'll refund the second month and hand everything back.
- Billing
- Billed in advance by ACH. Card on request.
- Plan changes
- Take effect the next billing cycle.
- Projects
- 50% to begin, 50% on completion. Monthly plan clients receive a reduced price on project work; how much depends on scope.
- Ownership
- You own everything — domain, site, accounts, files. Returned free if you leave.
- Military
- Active duty and veterans receive 10% off monthly plans and project work.
The Service Agreement is the binding document. It arrives by email for e-signature before anything is billed, and I'd rather you read it than skim it.
What's included has edges
- Design
- Quoted as a project. What every plan includes is format and file changes to things that already exist — a logo exported at another size, an existing file adapted to a platform's dimensions. New pieces, new brands, and print runs are quoted first.
- Logo and brand identity
- A project, quoted separately. So is applying it to anything new; adapting a file you already have is included.
- IT and helpdesk
- Not part of any plan. Password resets, day-to-day user support, device problems — that's on-call work, and I do scheduled work. If you need someone on call, you need a managed IT provider, and I'll help you find a good one.
- Workspace or 365 setup
- Getting email on your own domain set up properly is launch or project work, quoted separately. Ongoing mailbox administration isn't part of any plan. Migrating an established multi-mailbox setup with years of archives is specialist work and I'll refer you to someone who does it every day.
- Requests
- By email, during business hours.
- Website builds
- Projects, quoted by scope. Monthly plan clients get a reduced rate.
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