One person. That's the product, not the limitation.

Why this exists

Every small business I've worked with has the same two problems, and neither of them is really about websites.

The first is that the technology got away from them. Not through neglect — through growth. The email was set up on somebody's personal Gmail because that's what was available on day one. The website was built by a guy who did good work and then stopped answering. The domain is registered to an account nobody can log into. None of that is a crisis until the day it is.

The second is that nobody wants to sell them the fix. Agencies want a retainer with a specialism attached — SEO, or ads, or social. IT firms want a headcount minimum. Neither of them wants the call that starts with “this is probably a stupid question.”

So the offer is deliberately unglamorous: one person, available every month, for whatever plugs in. Some months that's a redesign. Some months it's forty minutes untangling an email problem and an hour rebuilding the estimate template you quote from. Both are worth what you pay for them.

How I work

I'd rather tell you no

If something is outside what I do well, I'll say so and help you find the person who does it right. A referral costs me one project. Doing a bad job costs me a client and a reputation in a city where everyone knows everyone.

Real data, always

Reports pull actual Google Search Console and Bing Webmaster figures. Schema gets graded property by property. The scoring method is printed so you can check the arithmetic. And when a month didn't produce much, the report says so — because a report you can't trust in a bad month is worthless in a good one.

You own everything

Your domain, your website, your Google account, your files. I take manager access, not ownership. If you leave, it all comes back to you, free, and I'll spend the time to hand it over properly. Holding a client's domain hostage is the oldest trick in this industry and I want no part of it.

No “we”

There's no team here and I won't pretend otherwise. You deal with me directly: when you email, I'm the one who reads it, and I'm the one who does the work.

Where I work

From Spokane, remotely — currently with clients here and in the Dallas–Fort Worth area. Plans cover your website, your online presence, your accounts, and your software; they don't cover on-site visits or physical equipment like printers, computers, and network hardware. Being local still counts for something — I know the market you're selling into — but the work itself is the same at any distance.

The name

Little Servant is a plain description of the job. The work is support work — small, practical, mostly invisible when it's done right. The name is a reminder to keep it that way.

My father served thirty years in Air Force Special Operations. Active duty and veterans get 10% off, always.